Our Terms and Conditions
Welcome to our website. These terms and conditions set out the basis upon which you can visit our website and regulate how you can order and buy goods from our company online.
By using our website, and when you purchase a product from us, you accept that you have read and understood and agree to comply with these terms and conditions, which include our privacy notice.
If you disagree with any part of these terms and conditions, please do not use our website or make any order from us.
Please note that our website is intended only for consumers. If you wish to purchase any of our products as a trade customer, please contact us before you order.
This website is owned and operated by Reliable Medicare Limited, company number 09884178 and whose registered address is Suite A1, 10th Floor Albany House, 31 Hurst Street, Birmingham, West Midlands, England, B5 4BD.
Our contact details are as follows:
By post: Suite A1, 10th Floor Albany House, 31 Hurst Street, Birmingham, West Midlands, England, B5 4BD
By email: firstname.lastname@example.org
By telephone: +44 (0) 1216222212
AGREEMENT – when you visit the Site or when you order from us, these Terms apply.
They have 4 parts:
o General Terms
o Buying Terms
The following words have the following meanings:
We, Us, Our means Reliable Medicare Limited, company number 09884178 and whose registered address is Suite A1, 10th Floor Albany House, 31 Hurst Street, Birmingham, West Midlands, England, B5 4BD.
Site, Website means www.reliablemedicare.co.uk
You, Your means a visitor to the Site.
Account means the account you create with us when you register with the Site.
Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Site.
IP means Intellectual Property and all rights associated with the use of that Intellectual Property.
Product means any treatment or service you order from us.
Terms means the terms and conditions contained herein.
User means any person, firm or company using the Site for any purpose.
These Terms apply to anyone visiting the Site, whether you order from us or not.
1. YOU PROMISE US
You agree that:
You are over the age of 18 years.
You will have only one Account with us.
You will not pretend to be someone else when you use the Site.
If you link to another site through us, you will read their terms and conditions.
You will not use robots, spiders, scrapers or similar things on the Site.
You will not try to get around any things we put on the site to stop or limit access to parts of it.
You will not do anything that might cause our systems to crash.
You will not steal the site or any part of it for use in any other site or application.
You will not try to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any of the systems we use.
You will not use our trademarks and/or designs and/or layout before asking us.
2. INTELLECTUAL PROPERTY
2.1 We and our business partners own all of the IP on the Site. Neither the Site nor the Content may be be copied, duplicated, reproduced, modified, sold or used, in any way, for any purpose without our written consent.
2.2 All trademarks and logos on the Site are our property (or those of our affiliates) and are protected, where we feel it necessary, by trademark, copyright and such other protection that we feel appropriate.
3.1 We are not able to promise that the Site will work how you expect it to work. We have tried to make it function in a manner which we think will match your expectation but we are unable to guarantee that it will.
3.2 We are not able to guarantee that the Site will work with your device or will be secure.
3.3 Whilst we take reasonable precautions to ensure the accuracy of information we publish on the Site, we cannot guarantee its accuracy and suggest that, if any information is important to you, you verify it independently.
3.4 Any advice we offer on the Site is only general in nature and may not apply to you. You must not rely on that advice when you make any decisions.
3.5 If using the Site causes your device issues, unless we have caused them deliberately or recklessly, we have no responsibility to put them right.
3.6 If you link to another site through the Site, you undertake to make sure that the other site is safe to do so. We have no control over the sites we link to.
4.1 When using any forums we may put up on the Site you agree to abide by the following rules:
You must not use obscene or vulgar language.
Nothing you submit can be unlawful or otherwise objectionable.
You must not publish material which may be abusive, threatening, harassing, defamatory, racist, ageist or sexist.
Nothing you submit may be designed to promote violence.
All of your posts must be in English.
You must not post links to other sites which may break these rules.
You cannot use any forum to advertise.
You must not impersonate anyone else.
You may not post anything which contains any viruses, trojans, crawlers or anything else which might damage, interrogate or otherwise access our software, hardware or communications networks.
4.2 We have the absolute right to moderate all posts on the Site and to remove any post which we do not want.
4.3 When you submit a post you are warranting that you are the author of that post and that you own all rights associated with it and that we can repost it without paying or getting permission from anyone.
4.4 When viewing posts you accept that we are not the author and that any views expressed may not be our views.
4.5 If you see a post which you find objectionable, tell us as soon as you can and we will consider whether or not it should be removed.
5. AVAILABILITY OF THE SITE
5.1 We never guarantee that the Site will be available all the time and if it is not available for any reason you cannot hold us responsible for anything you lose as a result.
5.2 We have the right to change the Site and the services it offers, suspend it or stop it at any time, without compensating you.
6. LIMITATION OF LIABILITY
6.1 As far as we are allowed by law we deny liability for any loss of all kinds which you incur from visiting the Site. You use the Site at your own risk.
6.2 Nothing in these Terms excludes or restricts our liability for death or personal injury, resulting from any negligence or fraud on our part.
7. LINKS TO OTHER WEBSITES
7.1 We do not control any of the websites we link to and are not responsible for their content. We have no liability if you lose anything when using such a site.
7.2 We are not responsible for evaluating other sites with which we may link from the Site. We have no responsibility or liability for the actions, contents, products or services of other sites. You agree to read and review the terms and conditions and privacy policies of all sites we link to.
7.3 A link to another site does not mean that we endorse or recommend that site.
7.4 We can never guarantee that a link that we offer will work.
8. MODIFICATIONS TO THESE TERMS AND CONDITIONS AND THE SITE
8.1 These Terms will change from time to time and we do not have the resources to let all our visitors know about the changes.
8.2 Each time you visit the Site, you agree to look at this page to see if we have changed any Terms.
8.3 We may change the Site as often as we choose and these Terms will still apply to any changes we make.
9. ADDITIONAL TERMS
9.1 Operative Law – This agreement under which these Terms operate is made under the laws of England and Wales and that is the only jurisdiction which can govern it.
9.2 Partnership/Joint Ventures – We are not entering into a partnership or co-venture with you.
9.3 Effect of Agreement – These Terms supersede all previous terms and represent the entire understanding between you and us.
9.4 Time of the Essence – Time will not be of the essence in any part of these Terms.
9.5 Unenforceability – If a Court or other body says that any part of these Terms is unenforceable, the rest of them will stand.
9.6 Notices – If either you or we need to give formal notice to the other it must be done by email to the address each of us gives to the other from time to time.
9.7 Entire Agreement – These Terms contain the entire understanding between us.
These Terms apply if you want to buy anything using the Site.
1.1 If you want to order anything from us you must create an Account.
1.2 When you create an Account you promise that:
All information you give us is accurate and truthful.
You will keep this information accurate and up-to-date.
You will not share your Account with anyone else.
You will keep your Account details confidential.
You will not give your username or password to anyone else.
You must log off when you exit the Account.
1.3 We may close your Account at any time and without reason. We will refund any balance due to you if the Account is closed.
1.4 If we send a payment to your bank account and it is refused and you do not supply us with an alternative bank account within 28 days of us asking you, we may keep the monies in that account to offset the expenses we have incurred and you will be entitled to nothing.
1.5 If you do anything which we think might be fraud, we may report those actions to the Police and we may keep any balance shown in your Account to cover the costs we are put to in dealing with your fraud.
1.6 You may only have one Account with us.
1.7 You warrant that you are a consumer and are purchasing any service or product as a consumer and not for sale or supply to any third party.
1.8 If we earn any commission on any transaction in which we are involved or any interest on the money deposited in your Account we may keep that commission and/or interest.
1.9 You can cancel your Account with us at any time; all you need to do is to email us at email@example.com.
2.1 We do not offer any medical advice, on the Site or otherwise. Any advice we offer on the Site is general in manner and must be verified by a health care professional. You agree not to use any Product until you have taken reasonable precautions that it will not cause you harm.
2.2 Before you use any Products you must comply with all instructions offered with that Product.
2.3 The use of syringes, needles or threads is dangerous. Unless you have prior experience in using them, we strongly suggest that you consult a professional properly qualified to use such equipment.
2.4 We will deliver any products you order in the manner you select using the Site.
2.5 All Product images on the Site are for illustration only and we cannot guarantee that the packaging shown will be what you receive, nor that any colours shown on your screen will be identical to those we upload.
2.6 All measurements/sizes we publish are subject to minor variations in manufacture.
2.7 You warrant that the information that you give to us is accurate, complete and not misleading in any way.
2.8 We do not represent or warrant that any Products will be available from the stocks we hold and we reserve the right to cancel any order from you if we cannot supply the Products in what we in our sole discretion consider to be a reasonable time.
2.9 All pricing information on the Site is correct at the time of going online but we reserve the right to change prices and alter or remove any item we advertise and/or special offers from time to time.
2.10 In the event that prices change during the period between your order being placed for Products and us processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price and will have the opportunity to cancel your order with us.
3. INTERNATIONAL CUSTOMERS
3.1 We are not responsible for import duties and taxes arising on the supply of our services outside the United Kingdom and we will make no calculations or estimates in this regard.
3.2 You agree that you are an importer of record and that you will ensure that your use of any Product we supply is in full compliance with the laws of the country in which you wish to use it.
3.3 You warrant the use of any Product is legal in the jurisdiction in which you intend to use it and will indemnify us against all losses we sustain in the event that you breach this warranty.
4. ORDER AND PAYMENT
4.1 A binding contract, on these Terms, will come into existence when we accept an order from you.
4.2 You may amend that order at any time up to the date on which we accept it.
4.3 When you make an order with us, we will send you an email acknowledging that order and its value. The acknowledgement is not an acceptance of your order.
4.4 We will tell you, by email, when we have accepted your order (or any part of it), and that email will count as our acceptance of that order.
4.5 If, for any reason, we cannot supply the Product you have ordered, even after we have accepted your order, as long as we refund all money you have paid us, we will have no further liability to you.
4.6 You will own the Product as soon as we have received payment for it in full.
4.7 If we reject your order, we will refund all monies you have paid us, using the method you used to pay us, within 14 days of such rejection.
4.8 We have the right to refuse any order, at any time and for any reason.
4.9 To place an order valued at over £/€/$ 10,000 please email our customer service team: firstname.lastname@example.org.
5. BANK CARD NUMBERS
5.1 We will not retain any information relating to your bank or credit cards except the information that you give to us so that we can credit your bank account.
5.2 Our payment gateways may retain information relating to your bank and credit cards, so that they can provide their payment service.
6. VOUCHER CODES/DISCOUNT CODES/COUPON CODES
We may offer voucher, discount and coupon codes from time to time; they will be effective only on the terms on which they are offered.
7.1 We cannot guarantee that any delivery time quoted will be met and we will not be liable for any delay which may occur.
7.2 Delivery will only be made when we have received payment in full from you.
7.3 We can deliver only to the address, and in the manner, you have specified when ordering and you may collect the Product from our premises by prior appointment.
7.4 If we offer free delivery on any Product; delivery will be by the method we choose.
7.5 We will do our best to comply with any delivery instructions you specify but cannot guarantee to do so and we will have no liability if we do not comply with them. If you have any such instructions, they must be clearly displayed in your order and emailed to us at email@example.com.
7.6 Please ensure that you provide us with the correct delivery address and contact details as any mistakes cannot be rectified and/or compensated for once we have shipped your order.
7.7 You must ensure that we can make the delivery. We have the right to charge additional delivery and administration charges if a delivery is refused.
8. CANCELLATION AND RETURNS
8.1 If you are buying any Product from us as a consumer then the following provisions apply. They do not apply if you are not a consumer.
8.2 We cannot offer Cancellation or Returns on Products which we have custom made for you, unless those Products are defective.
8.3 You will be entitled to a refund or replacement only of defective Products and then only subject to these Terms.
8.4 If you do not want the Product, our Cancellation and Returns Policy will apply, and you must contact us and return the item within 14 days of receiving it. Please cancel this contract by emailing us at firstname.lastname@example.org or writing to us, within the 14-day period, at this address: Suite A1, 10th Floor Albany House, 31 Hurst Street, Birmingham, West Midlands, England, B5 4BD. If you are writing to us, we suggest that you obtain proof of postage. After that period has expired, you have no right to cancel.
8.5 You may cancel your order before we dispatch it and, in that event, we will refund you the amount you have paid us through the payment method you used when buying the Product.
8.6 Refunds or replacements will be issued only upon our receipt of the returned Product in unused, original condition, in the original packaging and with all original labels and original tags attached and any with seals present unbroken and intact.
8.7 You will need to ensure that the return is suitably packaged to avoid damage and we recommend that you insure the Product to its full value whilst it is in transit to us. We suggest that you obtain proof that you have sent the Product to us, as you may need this to claim on any insurance policy you take up.
8.8 We will only issue a refund when the Product has been returned to us and we will thoroughly inspect all returned Products before issuing any refund to ensure that they comply with these Terms.
8.9 If you have used or damaged the Product, you will not be entitled to any refund.
8.10 If you receive a Product which:
o is of unsatisfactory quality; or
o is not fit for its purpose; or
o does not match the description of the Product that you ordered from us
you must tell us, by emailing us at email@example.com, as soon as possible and within 24 hours of delivery to arrange for its return. We may ask for photographic evidence of any issue, and the Product must not be returned until you have heard from us. Incorrect goods must be returned unopened in the original packaging within 5 days of receipt of order. We will pay the reasonable return shipment costs.
8.11 We strongly advise all customers pay an additional delivery insurance fee to insure their product(s) whilst in transit. Optional shipping insurance will be available to all customers at checkout. Please note that by choosing not to insure your product, you will be responsible for any delivery damages, faults and/or losses.
8.12 You agree that, for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we may confirm the terms of the agreement between you and us and the Product we are selling by email.
8.13 Any failure to comply with these provisions may mean that your right to a refund is lost.
8.14 All returns should be sent to the address we specify when we acknowledge your request – we are happy to arrange carriage (at your cost).
8.15 You must include the date of your order, the order number, your name and address, and tell us what Product you are returning by emailing firstname.lastname@example.org.
9. COMPLAINTS AND DISPUTES
9.1 In the unlikely event that you wish to make a complaint about any product or service we offer, please contact us at email@example.com. You must tell us in writing within 14 days of the problem arising, by giving us full details of your dispute or claim.
9.2 If the issue cannot be resolved within 60 days of your initial notification, we each agree to attempt to settle it through mediation in accordance with the Centre for Effective Dispute Resolution Model (“CEDR”) Mediation Procedure.
9.3 Unless otherwise agreed between you and us, the mediator will be selected by CEDR.
9.4 To start the mediation, either party must give the other written notice (“ADR Notice”) requesting the mediation. A copy of the request should be sent to CEDR.
9.5 The mediation will start not less than 60 days from the date of the provision of the ADR written notice.
9.6 You and we both, irrevocably, agree that neither you nor we may commence any court proceedings in relation to any dispute arising out of any matter relating to these Terms until we have first attempted to settle the dispute by mediation and either the mediation has been terminated or the other party has failed to participate in the mediation for a period of not less than 30 days from the date of the commencement of the mediation.
10. OUR LIABILITY TO YOU
10.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, subcontractors or for fraud or fraudulent misrepresentation.
10.2 We will not be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or for any indirect or consequential loss arising under or in connection with the order you have placed with us.
10.3 Subject to Clause 11.1, our total liability to you whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the provision of any products or services will be limited to the amount paid by you in respect of such product or service.
10.4 We disclaim all warranties, express or implied (to the extent permitted by law) including, but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. We do not warrant that the Site or any notification sent by us to you will be free of viruses or other harmful components.
10.5 We do not accept any liability or responsibility for the actions or omissions of any third party, including any doctor which we recommend to you.
10.6 We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity if you use any of our products or services otherwise than in accordance with these Terms.
10.7 We have no liability for any loss or damage which arises from your failure to inform your own doctor or other health care professional or that of any patient for whom you have obtained the Product about that Product or the Services which you order from the Site.
11. EVENTS OUTSIDE OF OUR CONTROL (FORCE MAJEURE)
11.1 We will not be liable for any failure or delay in performing our obligations under these Terms if that failure or delay arises because of any cause beyond our reasonable control.
11.2 If this happens:
We will tell you as soon as we reasonably can;
We will do all that we, reasonably, can to minimise the delay;
If we cannot minimise the delay, we will cancel your order for the Product and refund you the money you have paid us, using the same method by which you paid us.
12. TRANSFERRING RIGHTS AND OBLIGATIONS
12.1 We may transfer (assign) our rights and obligations under these Terms to a third party. This might happen if we sell our business. If that happens, we will tell you and your rights under these Terms will not be affected.
12.2 You may not transfer (assign) your rights and obligations under these Terms.
OUR CANCELLATION POLICY
INFORMATION ABOUT THE EXERCISE OF THE RIGHT TO CANCEL THIS CONTRACT
RIGHT TO CANCEL
You may have the right to cancel this contract within 14 days without giving any reason.
The 14-day period will start:
If the item we are selling is a physical item – when you receive it.
If we are supplying multiple Products – then the day upon which you received the last item.
If this is a regular supply – when you receive the first consignment.
To exercise the right you must tell us by post or email– but this is not compulsory. The address you should use is:
Reliable Medicare Limited
Suite A1, Floor 10 Albany House, 31 Hurst Street, Birmingham, West Midlands, England, B5 4BD
To meet the cancellation deadline you must send the form or tell us before the end of the 14-day period. You should keep a proof of posting if you send us a letter and proof of posting when sending a Product back to us.
EFFECT OF CANCELLATION
If you cancel this contract, we will repay you all payments you have made to us, including delivery costs (unless you have asked for non-standard delivery).
We can deduct from the amount we send back to you any reduction in value of the Product which results from unnecessary handling by you.
We will repay you:
Within 14 days from receiving the Product back from you.
Within 14 days of receiving proof that you sent the Product back to us.
If we did not supply the Product, then within 14 days of your telling us that you want to cancel.
We will pay you back using the same method that you paid us.
If you have removed labels and tags from the Product, if you have damaged them or if you return them in an unsaleable condition, your rights to cancel your purchase may be affected.