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Privacy Notice

RELIABLE MEDICARE and www.reliablemedicare.co.uk are the trading name and website owned and operated by Reliable Medicare Limited.

We understand how important your privacy is and we are committed to respecting it. This notice is designed to give you clear information about what Personal Data we collect and how we use it. This Privacy Notice applies to the use of Personal Data processed by us and covers the steps we take when you contact us using the website or in any other way.

1. Definitions

To help make this Privacy Notice a little easier to read, we have defined certain words and phrases. Those definitions are as follows:

GDPR the General Data Protection Regulation EU 2016/679.

Personal Data the data/information we hold about any data subject – as defined further by GDPR.

Privacy Notice the provisions contained in this document.

Site www.reliablemedicare.co.uk

Special Categories the Special Categories described by GDPR.

2. Who we are?

2.1 We are Reliable Medicare Limited, company number 09884178 and our registered address is Suite A1, 10th Floor Albany House, 31 Hurst Street, Birmingham, West Midlands, England, B5 4BD.

2.2 We are the Data Controller for Personal Data which we use to provide the services which we describe on the Site and for marketing purposes.

3. How do we collect and use Personal Data and what types of Personal Data do we collect?

3.1 When you visit the Site, we store Personal Data about your visit using cookies. We will collect data about you and the orders you make to make sure that the service we offer you is always suitable.

3.2 Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

3.3 For further information about cookies visit:


and / or


3.4 Through the use of cookies, we collect certain Personal Data, including: IP address, identification number, online identifier, browser information, location data and other similar identifying information required for your devices to communicate with websites and applications on the internet.

3.5 You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

4. What happens to the data we collect?

4.1 If you complete an online form via one of the Site pages or send us information about yourself in any other way, we will process this data in order to deal with any order you may make from us.

4.2 The Personal Data we hold for you will be held for no longer than we need it. If we cannot help you, then we will remove your Personal Data as soon as we are able to but, in any event, within three months of our advising you that we cannot help.

4.3 If we can help, then we will retain data relating to your purchase as long as we need it to provide our services, which will usually be as long as your purchase takes to go through. We may retain some parts of your Personal Data in order to provide you information about the services and products we offer, promotions we are making and any other information which we feel may be of use to you. In this case, we may keep your Personal Data for up to six years.

4.4 We will remove your Personal Data from our database within three months of the date when we no longer need it or if you ask us to remove it.

5. Using Personal Data

5.1 We will use your Personal Data (including any Special Categories of Personal Data) to fulfil orders that you make with us and to give you information about the services and products we offer from time to time. The use of your personal information is subject to this Privacy Notice.

5.2 We will only use your Personal Data for the purposes set out below:

5.2.1 to verify your identity (and for this purpose we may use a number of means to do this, including accessing credit files, electoral rolls and other data sources);

5.2.2 to enable us and any third party service provider to provide you with products and services;

5.2.3 to track your journey on the Site;

5.2.4 to enable us to make payments and refunds for products and Services;

5.2.5 to enhance and improve the quality of Products and/or Services that we provide;

5.2.6 to comply with our regulatory and legal obligations;

5.2.7 to prevent fraud and other criminal offences; and

5.2.8 to enable us to send messages for marketing purposes, follow up consultations, re-order and reminders – you have the right to tell us to stop such messages at any time.

5.3 The Personal Data and may be viewed by our employees and any third parties employed for the purpose of supplying products and services to you.

6. Sharing Personal Data

6.1 The Personal Data you submit to us (which may include details about your health and your current treatments and medications including, but not limited to, the information you divulge as part of any online clinical assessment we may undertake) may be passed to the third-party service providers we use to help us to fulfil your order. This could be delivery services, payment gateways and other service providers.

6.2 We may transfer your Personal Data to data processors within and outside the European Economic Area. If we do so, we will apply appropriate measures and controls to protect your Personal Data in accordance with applicable data protection laws, regulations and regulatory guidance. In all instances, we will take into account the nature of the Personal Data we are transferring, and the level of protection provided by those processors.

7. Rights that you have

As your Personal Data is held by us you have rights under GDPR that we will always respect. Your rights are:

• The right to request a copy of the Personal Data which we hold about you without charge;

• The right to request that we correct any incorrect or out of date Personal Data we hold;

• The right to ask us to erase Personal Data when it is no longer necessary for us to keep it;

• The right to withdraw any consent you have given to the processing of your Personal Data, at any time;

• The right to request that we provide you with details of the Personal Data we hold about you;

• The right to send your Personal Data directly to another data controller, so that they can perform a contract with you;

• The right, if you think the Personal Data we hold is wrong, to stop us processing that Personal Data until the issue is resolved;

• The right to object to the processing of Personal Data, including for marketing purposes;

• The right to lodge a complaint with the Information Commissioner’s Office (the ICO).

8. New purpose

If we wish to use your Personal Data for a new purpose not covered by this Privacy Notice, then we will provide you with a new notice explaining what we are proposing. We will tell you what we propose and point out new uses or conditions that we wish to apply. We will not process any Personal Data without your consent.

9. Other websites

The Site may contain links to other websites. This Privacy Notice only applies to the Site so, when you link to other websites, you should read and understand their Privacy Notice.

10. Contacting us and updating your Personal Data

10.1 If you wish to update, correct or change your Personal Data, how we use it or to make a complaint about what we are doing, you can do so by emailing us at info@reliablemedicare.co.uk.

10.2 If you make a complaint about how we use your Personal Data and we do not resolve it to your satisfaction, you can contact the Information Commissioner’s Office via their website (www.ico.org.uk).

We will occasionally update this Privacy Notice. We encourage you to review this Privacy Notice from time to time, so that you can see any changes and remind yourself as to how we use your Personal Data.

This Privacy Notice was last updated January 2023.