SHIPPING & DELIVERY
All orders are shipped with DHL Express. We have several options available which may vary according to your desired destination country. Shipping cost is calculated at the checkout and is based on the final weight of your entire order.
Please note that DHL Express is unavailable for orders destined for mainland China, and we use EMS/postal service only.
Orders placed before 17.00 (GMT) Monday – Friday will be shipped the same day. Orders placed after 17.00 (GMT) will be shipped the following working day, and orders placed on Friday after 17.00 (GMT) will be shipped the following Monday.
Next Working Day
Next Working Day Pre-9
Next Working Day Pre-12
Saturday Delivery - For orders placed before 5pm on Friday (available only on request)
DHL Express 2-5 working days
Desptached on same day if placed before 5pm, delivery times are dependant on country and courier (Shipped via DHL/Royal Mail)
Tracking & Delivery Time
You will receive a shipment email with your assigned tracking number the same day your order is shipped.
Please note that you are responsible for all import duties and taxes arising on the supply of our services outside the United Kingdom, and we will make no calculations or estimations in this regard.
If we do not have all the products from your order in stock, the dispatch will be once these products have arrived back in stock, unless informed otherwise.
We also offer collections from our office in Birmingham during our opening hours, we require a 1-hour notice to get your products from our warehouse. Please email firstname.lastname@example.org or call our customer service team on 0121 622 2212.