RM365 Group KYM YXA “XRS” QCH

check-circle Free UK Next Working Day Delivery*
check-circle Over 2600 Products In Stock
check-circle Shipped 10M+ orders to 150+ countries
check-circle Instant Click & Collect
Delivery Information | Reliable Medicare UK
Reliable Medicare

Delivery, collection and supply.

Clear delivery information for professional aesthetic orders, including UK delivery, European and international shipping, order tracking, pre-orders, collections and in-store purchasing.

Same-day dispatch window

Order before 17:00 GMT.

Orders placed before 17:00 GMT Monday to Friday are shipped the same day. Orders placed after 17:00 GMT are shipped the next working day. Orders placed after 17:00 GMT on Friday are shipped the following Monday.

17:00
Monday to Friday cut-off For the fastest dispatch, place your order before the weekday cut-off.
01 Quick Delivery Guide
£100+
Free UK Delivery
Free next working day shipping on UK orders over £100 excluding VAT.
2-5
Europe Express
European Express delivery is estimated at 2-5 working days.
Global
International Shipping
International orders are sent using the most suitable available courier service.
2
Collection Points
Collect from Birmingham Head Office or our London Store, on Oxford Street.
02 Delivery Options

Choose the service that fits your order.

We offer several delivery options depending on our delivery partners, the destination country and the final weight of your order. Final shipping costs are calculated at checkout before payment.

United Kingdom

UK Delivery

Free Next Working Day Shipping Available on UK orders over £100 excluding VAT. Over £100 excl. VAT
Standard Next Working Day Reliable weekday delivery for professional orders. £7.33 excl. VAT
Next Working Day Pre 12pm Earlier delivery option for time-sensitive orders. £28.00 excl. VAT
Saturday Delivery For orders placed before 16:00 on Friday. £32.00 excl. VAT
Europe

European Delivery

European Express Estimated delivery time of 2-5 working days. 2-5 working days
Calculated at checkout Your final shipping cost will be confirmed before payment.
Tracking included You will receive tracking information once your order has been shipped.
Worldwide

International Delivery

Courier service We offer both standard and express international delivery options where available.
Same-day dispatch cut-off Orders placed before 17:00 GMT are dispatched the same day where stock is available.
Mainland China Orders destined for mainland China are sent via Royal Mail postal services only.
03 My Order
01
Tracking

Track your order with confidence.

Once your order has been shipped, you will receive a shipment email with your assigned tracking number. This allows you to follow your delivery journey once it leaves our dispatch team.

Shipment email Tracking details are sent once your order has been shipped.
Delivery updates Transit times may vary depending on the courier service, destination and local delivery conditions.
International customers Import duties, taxes and customs charges are set by the destination country and are the customer’s responsibility.
02
Pre-orders

When part of your order is out of stock.

If we do not have all products from your order in stock, dispatch will take place once those products have arrived back in stock, unless we inform you otherwise.

Stock availability Your order may be held until all items are available.

This helps ensure your order is dispatched correctly when the remaining stock arrives.

Team updates We will contact you if a different arrangement is needed.

Our team will advise if there is any change to the expected dispatch process.

03
Collection

Collection and in-store orders.

You can collect your order from our London Store on Oxford Street or from our Birmingham Head Office during opening hours. Select your preferred collection point at checkout.

Collect your order Choose your preferred collection point at checkout.

Collection is available from our London Store on Oxford Street and our Birmingham Head Office during opening hours.

Buy in-store Prefer to shop in person?

Visit us at our London Store on Oxford Street or in Birmingham to browse selected products, speak with our team and place your order on-site.

Before visiting For stock checks or order support, please contact the team first.

For London Store enquiries, call 0208 888 8882.

For Birmingham customer service, call 0121 622 2212 before visiting if you need product availability, collection or order support.

04 Delivery FAQs
What is the cut-off time for same-day dispatch on UK orders? +
Orders placed before 17:00 GMT Monday to Friday are shipped the same day. Orders placed after 17:00 GMT, or over the weekend, are dispatched the next working day.
Does Reliable Medicare offer free next-day delivery in the UK? +
Yes. Free next-working-day shipping is available for all UK orders over £100 (excluding VAT). This service ensures medical professionals receive their aesthetic supplies promptly.
Can I request Saturday delivery for my aesthetic supplies? +
Yes. Saturday delivery is available for orders placed before 16:00 on Friday. This premium service is priced at £32.00 (excluding VAT) to accommodate weekend clinic schedules.
How long does European Express delivery take for medical supplies? +
European Express delivery is typically estimated at 2–5 working days, depending on the destination country and local customs processing.
How do I track my Reliable Medicare shipment? +
Once your order is dispatched, you will receive an automated shipment email containing your unique tracking number and a link to monitor your delivery in real-time.
Who is responsible for international import duties and taxes? +
For orders outside the United Kingdom, customers are responsible for all applicable import duties and local taxes. Reliable Medicare does not calculate or collect these charges at checkout.
Can I collect my order from the Birmingham or London locations? +
Yes. You can select "Click & Collect" at checkout to pick up your order from our Birmingham Head Office (Cornwall Street) or our London Store (Oxford Street) during standard business hours.
Need help?

We will help you find the right option.

Questions about delivery, collection, stock availability or an existing order? Our team can help before you place your order or before you visit.

Call Customer Service Back to Reliable Medicare
Reliable Medicare Delivery & Shipping


We offer several delivery options, which may vary depending on our delivery partners and your destination country. Shipping costs are calculated at checkout and are based on the final weight of your entire order.


Please note that orders destined for mainland China are sent via Royal Mail postal services only.


Orders placed before 17:00 (GMT) Monday–Friday are shipped the same day. Orders placed after 17:00 (GMT) are shipped the next working day. Orders placed on Fridays after 17:00 (GMT) will be shipped the following Monday.


For added convenience, our London store is open 6 days a week, offering in-store purchasing and weekend collections, alongside weekday collections from our Birmingham Head Office.


UK Delivery

*Free Next Working Day Shipping on all UK orders over £100 (Excl. VAT)!*

  • Standard Next Working Day £7.33 (Excl. VAT)
  • Next Working Day – Pre 12pm £28.00 (Excl. VAT)
  • Saturday Delivery £32.00 (Excl. VAT) – for orders placed before 16:00 on Friday

European Delivery

European Express: 2–5 working days

International Delivery

Orders are dispatched the same day if placed before 17:00. Delivery times depend on the destination country and courier (shipped via DHL / Royal Mail).

Tracking & Delivery Time

You will receive a shipment email with your assigned tracking number on the same day your order is shipped.

Please note that you are responsible for all import duties and taxes arising on the supply of our services outside the United Kingdom, and we will make no calculations or estimations in this regard.

Pre-Orders

If we do not have all the products from your order in stock, dispatch will take place once these products have arrived back in stock, unless we inform you otherwise.

Collections

You can now collect your orders instantly from either our Birmingham Head Office or our London Store during opening hours. Simply select your preferred collection location at checkout and your order will be ready for immediate pickup.


For assistance or to check stock availability before visiting, please email [email protected] or call our customer service team on 0121 622 2212.

Buy In-Store

Prefer to shop in person?

Visit us at Birmingham or London for a personalised, in-store shopping experience. Browse our full product range, get expert advice from our knowledgeable team, and place your order on-site.

We accept cash and bank transfers, and no appointment is needed — simply walk in.