Questions, answered. Clearly.

You can place an order with Reliable Medicare in several ways:

• Online — browse and order from our professional aesthetic product catalogue at reliablemedicare.co.uk, checking out as a guest or registered account holder.
• By email — send your order enquiry to [email protected] and our customer service team will assist you.
• By phone — call our Birmingham team on +44 (0) 121 6222 212 Monday – Friday, 8:30am – 5:30pm, or our London team on +44 (0) 208 8888 882 Monday - Saturday, 10am - 7pm.
• In person — visit our Birmingham or London location during opening hours for order support, stock enquiries and collection assistance.

For orders valued over £10,000, we recommend contacting our customer service team in advance so we can prepare your order and confirm stock availability.

No — you can check out as a guest. However, creating a free professional account gives you several benefits:

• Track order and shipping status in real time
• View your complete order history
• Save delivery addresses and re-order in seconds
• Priority access to special offers and stock alerts

You can create an account here in under a minute.

Yes. Reliable Medicare offers free next working day delivery on all UK orders over £100.

For UK orders under £100, standard shipping starts from £7.33 excl. VAT. Shipping costs are calculated at checkout based on your order weight, delivery address and selected shipping option.

Optional shipping insurance may also be available at checkout for added peace of mind.

Orders placed before 5:00pm (GMT) Monday to Friday are dispatched the same day and arrive the next working day across the UK. Orders placed after 5:00pm, on weekends or on UK bank holidays are dispatched the following working day.

You will receive a tracking number by email on the day your order is shipped, so you can follow your parcel from dispatch to delivery. Saturday delivery is also available on request.

Reliable Medicare ships via DHL Express and Royal Mail — both fully tracked, signed-for services. The courier used will depend on your destination, order weight and the shipping option you select at checkout.

Please note that orders destined for mainland China are sent via Royal Mail postal services only.

Yes. Reliable Medicare ships to over 150 countries worldwide. International shipping fees are calculated automatically at checkout based on the destination country and the total weight of your order.

Please note that customers are responsible for any import duties, customs charges or local taxes incurred on orders shipped outside of the United Kingdom. We do not estimate or calculate these in advance.

Reliable Medicare uses third-party courier services to deliver orders. Once your order has left our warehouse, delivery instructions, missed delivery requests, redelivery options and collection arrangements must be managed directly with the courier using the tracking details provided.

If you need to change your delivery address, please contact us as soon as possible. Address changes can only be requested before your order leaves our warehouse. Once the parcel has been dispatched, any delivery changes will be subject to the courier’s own process and may not be possible.

If you miss a delivery, the courier will usually provide further instructions for redelivery, depot collection or next steps through their tracking system.

Yes. Click & Collect is available from both our Birmingham and London locations:

• Birmingham HQ — Suite B, 1st Floor, 85-87 Cornwall Street, Birmingham, B3 3BY. Open Monday – Friday, 8:30am – 5:30pm.
• London Store — 299 Oxford Street, London, W1C 2DZ. Open Monday - Saturday, 10:00am - 7:00pm.

Simply select your preferred collection point at checkout, or contact our team before visiting to confirm stock availability.

For Birmingham enquiries, call +44 (0) 121 6222 212. For London enquiries, call +44 (0) 208 8888 882.

Yes. Customers can visit our Birmingham or London location during opening hours to speak with our team, check product availability and place an order in person.

As stock availability can change throughout the day, we recommend contacting the relevant location before visiting, especially for larger orders, specialist products or high-demand items.

Please note that Reliable Medicare is a professional aesthetic product supplier and distributor. We do not operate as a treatment clinic and we do not provide medical treatments or medical advice to the public.

We accept a wide range of payment methods to make ordering as easy as possible:

• Credit & Debit Cards — Visa, Mastercard and American Express
• Digital Wallets — Alipay, WeChat Pay and UnionPay
• Bank Transfer — available for UK and international orders
• Cash — accepted for in-person purchases at our Birmingham and London offices

All online payments are processed through fully encrypted, PCI-compliant checkout systems.

Yes. Our website is secured by a valid SSL certificate and all card transactions are processed by fully PCI-compliant payment gateways. Your card details are never stored on our servers.

We also operate strict internal data security and customer privacy procedures. If you have any concerns about a transaction, please contact our customer service team and we will assist you immediately.

Card payments are authorised at the point of order and taken once your order is accepted and processed by our team. You will receive an order confirmation email when payment is successful, followed by a separate dispatch email with your tracking number.

If we are unable to fulfil any part of your order, we will refund the relevant amount in full using your original payment method within 14 days.

Reliable Medicare does not accept returns unless the issue is subject to a quality concern, order error or approved investigation by our team.

If you believe there is a quality issue with your order, please contact us within 24 hours of receiving your delivery at [email protected] with:

• Your order number
• Product details and reason for the request
• Clear photographs of the product and packaging
• Your name, delivery address and contact number

To qualify for a refund or replacement, products must be returned unused and in their original unaltered packaging. Return shipping costs are the customer's responsibility.

Please note that special offer items are non-refundable and non-exchangeable.

If your order arrives damaged, has missing items or contains an incorrect product, please contact us within 24 hours of delivery at [email protected].

Please include:

• Your order number
• Clear photographs of the parcel, packaging and received products
• A brief description of the issue

Our customer service team will review the information, investigate with the relevant internal team and arrange follow-up contact with you as soon as possible.

Where appropriate, we will advise on the next steps for replacement, refund review or further investigation.

If you wish to raise a formal complaint about any product or service, please write to us at [email protected] with full details of your concern. Complaints must be submitted in writing within 14 days of either the date of dispatch from our facility or the date the parcel was delivered to you, whichever is applicable.

Our customer service team will respond as quickly as possible to investigate and resolve the matter.

Yes. Reliable Medicare is a professional aesthetic product distributor supplying authentic products sourced through reputable manufacturers, approved suppliers and established distribution channels.

Product authenticity, traceability and responsible supply are central to the way we operate. We work to ensure that the products we supply are genuine, professionally sourced and suitable for qualified aesthetic professionals, clinics and trade customers.

If you have a concern about a product received from Reliable Medicare, please contact our customer service team with your order number, product details and clear photographs. We will review the information and investigate with the relevant team or supplier where required.

All products supplied by Reliable Medicare are within their manufacturer expiry dates at the time of dispatch. Standard products generally have 12 months or longer remaining shelf life, while special offer items have an expiry typically within 3 months.

Full expiry information for each product is displayed on the product page before purchase. Please note that special offer items are non-refundable and non-exchangeable.

Reliable Medicare stocks over 2,600 professional aesthetic, skincare and clinic supply products from leading brands used by qualified practitioners, aesthetic clinics and trade customers.

Our product catalogue includes:

• Dermal Fillers — Profhilo, Juvederm, Nucleofill, Teosyal, Revolax
• Mesotherapy — Fillmed
• Skin Boosters — Restylane, Teosyal, Revolax
• Chemical Peels — BioRePeel, Mesoestetic, WiQo
• Skincare & Beauty — Mesoestetic, Biologique Recherche
• Hair Treatments — Dr. CYJ Hair Filler
• Aesthetic Equipment — Thermage, PRP, TSK, needles, syringes, cannulas and threads

Our purchasing team regularly reviews clinic demand and adds new professional brands to support aesthetic practitioners, skincare specialists and clinic supply needs across the UK and internationally.

Browse the full catalogue at reliablemedicare.co.uk/brands.

Yes. Reliable Medicare offers wholesale support for clinics, aesthetic practitioners, trade customers and businesses placing larger professional supply orders.

You can request a personalised quote on orders of 100 units or more. Alternatively, customers can enjoy a 5% discount on all orders exceeding £15,000.

For bulk pricing, ongoing supply support or wholesale order enquiries, please contact our purchasing team at [email protected].

Reliable Medicare supplies licensed clinics, qualified aesthetic practitioners, doctors, nurses, dentists, registered aesthetic businesses and trade customers looking for professional aesthetic and clinic supply products.

We also sell selected skincare and beauty products to skincare lovers who enjoy advanced skincare and want access to high-quality products from trusted professional brands.

Please note that certain products are intended for use by trained, qualified professionals only. Customers are responsible for ensuring they have the appropriate training, knowledge and professional suitability before purchasing or using any product.

Reliable Medicare is a professional aesthetic product supplier and distributor. We are not a treatment clinic and we do not provide medical treatments or medical advice to the public.

For larger wholesale orders, Reliable Medicare can support clinics, aesthetic practitioners, trade customers and businesses with bulk purchasing enquiries.

You can request a personalised quote on orders of 100 units or more. Alternatively, customers can enjoy a 5% discount on all orders exceeding £15,000.

For high-value or bulk orders, we recommend contacting our team in advance so we can confirm stock availability and advise on the most suitable payment route for your order.

Please contact our purchasing team at [email protected], or email [email protected] for general order support.

Reliable Medicare is headquartered in Birmingham, UK, with additional offices across Europe:

• Birmingham HQ — 85-87 Cornwall Street, B3 3BY
• London — 299 Oxford Street, W1C 2DZ
• Paris — 11 Rue de Havre, 75008 France
• Netherlands — Amsterdam (part of the RM365 Group)

Reliable Medicare Limited is a UK registered company (Companies House registration 09884178).

RM365 Group brings together specialist brands with their own identities, audiences and ambitions. Each brand sits within the wider group while serving a distinct market with the same focus on trust, service and considered growth.

Beyond Reliable Medicare, the RM365 Group includes:

• KYM — certified pre-owned luxury, built around authentication, circular fashion and considered ownership.
• YXA — clinical skincare with a focus on professional results, modern formulations and future-facing beauty.
• XRS — a prop trading brand built around trader evaluation, disciplined performance and access to funded trading opportunities.
• QCH — the group’s principal investment company, focused on managing internal investments and supporting long-term asset growth across the business.

Reliable Medicare remains the group’s professional aesthetic and clinic supply brand, supporting clinics, practitioners, trade customers and advanced skincare customers with authentic products and dependable service.