Frequently Asked Questions

Q: How much do you charge for shipping and handling?

A: Shipping fees will be calculated at checkout and are based on destination country and the final weight of your entire order. Standard UK delivery costs approximately £7.50.

Q: When do you ship orders? Which courier do you use?

A: We ship every day Monday-Friday. Orders received on weekends will be shipped the following working day. We use DHL Express or Royal Mail. All orders are sent using a fully tracked service and you will be sent a tracking number so you can track your goods all the way from dispatch to arrival.

Q: How long will it take until I get my order?

A: UK orders will be delivered next working day for orders placed Monday-Friday before 5pm. EU orders will take 2-4 working days and other worldwide destinations will take between 3-6 working days.

Q: What happens if I am not home to sign for my order?

A: You can request to leave your parcel in a safe place or with a neighbour, or the delivery driver will try to redeliver the following working day.

Q: What payment methods do you accept?

A: We accept payments by Visa, Mastercard, and American Express. We also accept payments by Alipay. We also accept payment by wire transfer to our bank.