About Us | Reliable Medicare UK – Professional Aesthetic Beauty Supplier
Reliable Medicare

Who we are, how we work.

We are the team behind one of the UK's most trusted professional aesthetic suppliers — a business built on service, expertise and a genuine commitment to the clinics and practitioners we support.

Part of the RM365 Group

People at the heart of professional supply.

Reliable Medicare Ltd is a leading global supplier of aesthetic medical products, trusted by professionals across the UK, Europe and beyond. Operating from hubs in Birmingham, London and Paris, we deliver dermal fillers, skin boosters, mesotherapy, chemical peels and advanced aesthetic equipment from the world's most respected brands. Our story is rooted in care — from our Grade II listed home on Cornwall Street to the international network we serve today. At Reliable Medicare, people come first: the clinicians who trust us, and the team who make it possible.

10k+
Partners
Clinics and practitioners who trust Reliable Medicare for professional supply.
2,600+
Products
Always in stock, always ready for next working day delivery across the UK.
150+
Countries
International shipping from our UK distribution centre to professionals worldwide.
10M+
Orders Shipped
Orders dispatched globally, from same-day UK delivery to international professional supply.

Authenticity & Safety

Every product we supply is genuine, traceable and sourced through trusted global distributors and authorised supply channels. Product authenticity and clinical safety are always our priority.

Speed & Reliability

Free next working day delivery across the UK. Same-day dispatch as standard. Clinics depend on us to keep their workflow moving.

People First

We are not just a platform — we are a team that listens. Every interaction is an opportunity to support the professionals who rely on us.

The people behind every order.

From customer service to sourcing, logistics, finance and digital support, our teams work together to deliver a smooth, reliable experience from first enquiry to final delivery.

Customer Service

Clear support when you need us.

Our customer service team supports clinics, practitioners and professional beauty businesses with order enquiries, product guidance and aftercare. Whether you are purchasing dermal fillers, skin boosters, mesotherapy products, skincare or clinic consumables, we aim to provide clear, responsive and practical support.

[email protected]
Purchasing & Partnership

Sourcing trusted aesthetic products

OOur purchasing team works with trusted global distributors, brands and verified supply channels to source genuine, traceable aesthetic and skincare products. From dermal fillers and skin boosters to mesotherapy, chemical peels, skincare and clinic essentials, every product is selected with quality, safety, demand and professional value in mind.

[email protected]
Finance

Supporting secure business operations

Our finance team helps maintain the accuracy, transparency and stability behind our daily operations. Their work supports secure transactions, responsible business management and continued investment into stock availability, service improvement and long-term supplier relationships.

Warehouse & Logistics

Accuracy from pick to delivery.

Our warehouse and logistics team carefully prepares, packs and dispatches every order. With UK next working day delivery options and international shipping support, they help ensure aesthetic products, skincare items and clinic supplies are handled accurately and delivered with care.

Digital & Marketing

Making professional supply easier online.

Our digital and marketing team improves the online experience across our website, product pages, campaigns and customer communications. From search-friendly content to platform performance and data security, they help clinics and practitioners find the right products faster and shop with confidence.

Diversity & Charity

A responsible business that gives back.

We believe professional supply is not only about products, but also about people, responsibility and positive impact. We support a respectful workplace culture and meaningful community initiatives across healthcare, wellbeing and inclusion.

Find us worldwide.

Headquartered in Birmingham with offices in London and across Europe, Reliable Medicare operates wherever our professional network needs us.

What does Reliable Medicare do? +
Reliable Medicare is an authorised wholesale supplier of professional aesthetic beauty products including dermal fillers, mesotherapy solutions, skin boosters, chemical peels, hair treatments and aesthetic equipment. We supply licensed clinics, practitioners and aesthetic businesses across the UK and internationally — we do not sell directly to the public.
Is Reliable Medicare a clinic? +
No. Reliable Medicare is not a clinic and does not offer treatments. We are a professional wholesaler and supplier serving licensed clinics, aesthetic practitioners and beauty businesses. Our role is to support the professionals who deliver treatments — not to provide them directly to the public.
How do I contact the customer service team? +
You can contact our customer service team by emailing [email protected] or by contacting the relevant office directly. For Birmingham Head Office enquiries, please call +44 (0) 121 622 2212, Monday to Friday, 8:30am–5:30pm. For London Oxford Street Store enquiries, please call +44 (0) 208 888 8882, Monday to Saturday, 10:00am–7:00pm.
Does Reliable Medicare supply authentic, safe aesthetic products? +
Yes. All products in our catalogue are genuine, fully traceable and sourced directly from reputable global manufacturers. We operate as an authorised distributor and clinical safety is central to everything we do. Transparent sourcing and authenticity verification are core to the Reliable Medicare promise.
How quickly are orders dispatched? +
Reliable Medicare offers free next working day delivery across the UK. Orders are prepared and dispatched same-day by our warehouse team. We also provide efficient international shipping to over 150 countries worldwide.
What is the RM365 Group? +
RM365 Group is the parent group that brings together Reliable Medicare and its sister brands — KYM (certified pre-owned luxury fashion), YXA (clinical skincare and innovation) and XRS (specialist growth brand). Each brand operates independently but is united by the group's shared commitment to trust, service and responsible growth.
Can I visit a Reliable Medicare office in person? +
Yes. Customers can visit our London Oxford Street Store or Birmingham Head Office during opening hours. We recommend contacting us in advance for appointments related to purchasing or partnership enquiries.
Join 10,000+ professionals

Start with reliable supply.

Create a professional account with Reliable Medicare and access over 2,600 aesthetic products with next working day delivery across the UK.




WELCOME TO RELIABLE MEDICARE




 

Reliable Medicare Ltd, part of the RM365 Group, is a leading global supplier of aesthetic medical products — trusted by professionals across the UK, Europe, and beyond. Operating from hubs in Birmingham, London, France, and the Netherlands, we deliver dermal fillers, skin boosters, cosmeceuticals, mesotherapy, advanced skincare, and medical supplies from the world’s most respected brands.

 

Our story is rooted in care. From our Grade II listed home on Cornwall Street — once a centre for medical expertise — we continue a legacy of precision, trust, and service. Today, that tradition meets innovation as we combine deep product knowledge, advanced e-commerce, and international distribution to support clinics and practitioners worldwide.

 

At Reliable Medicare, people are at the heart of everything we do. Together, we help professionals work more efficiently, grow their businesses, and deliver safe, effective treatments that build confidence.

 

 

 


A man wearing glasses sits at a desk, focused on a computerA man wearing glasses sits at a desk, focused on a computer

Customer Service

Our friendly and knowledgeable customer service team is here to support you at every step — whether you’re placing an order, seeking product guidance, or simply looking for advice. With a customer-first approach, they go beyond answering queries by offering tailored recommendations, resolving issues quickly, and ensuring every interaction feels personal. Their dedication makes your experience not just smooth and reliable, but also reassuring — giving you the confidence to shop with ease and trust.

[email protected]

 

Purchasing and Partnership

Our purchasing team is the backbone of our product offering. With an eye for innovation and a commitment to excellence, they carefully source from the world’s leading aesthetic and skincare brands. Every product is selected not only for its quality, safety, and effectiveness, but also for the value it brings to our customers.

Thanks to their expertise, we maintain a constantly evolving portfolio of over 2,600 products — always in stock, always ready for next-day delivery. By staying ahead of industry trends and building strong supplier relationships, our specialists ensure that Reliable Medicare remains the trusted one-stop shop for clinics and practitioners worldwide.

[email protected]

 

Three business professionals shaking hands outside a modern buildingThree business professionals shaking hands outside a modern building
A group of professionals engaged in a collaborative meeting in a modern office settingA group of professionals engaged in a collaborative meeting in a modern office setting

Diversity & Charity

We are proud to celebrate diversity within our workplace, where every voice is valued and individuality is embraced. Beyond our daily work, we are equally committed to giving back.

Through our support of charities such as Teenage Cancer Trust and Changing Faces, we stand alongside causes that bring hope, create opportunities, and inspire meaningful change.

Finance

Behind the scenes, our finance department ensures efficiency, transparency, and accuracy across every aspect of the business. Their expertise keeps operations running seamlessly — from managing transactions to safeguarding compliance — while also providing the insight needed to make informed, strategic decisions. By maintaining a strong financial foundation, the team enables us to reinvest in growth, innovation, and service improvements, ensuring long-term value for both our customers and partners.

 

Business individuals collaborating and exchanging ideas in a meeting roomBusiness individuals collaborating and exchanging ideas in a meeting room
A spacious warehouse filled with numerous boxes stacked on shelvesA spacious warehouse filled with numerous boxes stacked on shelves

Warehouse & Logistics

Our warehouse and logistics team are the driving force behind our promise of reliability. Before dispatch, every order is meticulously prepared on the same day* — packed with care to ensure products arrive in perfect condition. With next-day delivery across the UK and efficient international shipping, our team guarantees speed, accuracy, and peace of mind. Their dedication and precision mean customers can always rely on us for consistent, dependable service.

Digital Development and Marketing

Our digital specialists are at the heart of Reliable Medicare, driving innovation to enhance the customer journey and online experience. From advanced website functionality to engaging social media, we ensure our brand stays connected and relevant.

We prioritise data security and customer privacy, backed by robust systems and dedicated support. By embracing the latest technology and continuously improving our platforms, we deliver a seamless, worry-free experience across all digital channels.

 

A group of professionals engaged in a collaborative meeting in a modern office settingA group of professionals engaged in a collaborative meeting in a modern office setting

OUR LOCATIONS




London Office
299 Oxford St, London 
W1C 2DZ
Exterior of Reliable Medicare's head officeExterior of Reliable Medicare's head office
France Head Office
11 Rue de Havre, Paris, 
75008 France
 Birmingham Head Office
85-87 Cornwall Street, Birmingham B3 3BY
KYM
85-87 Cornwall Street, Birmingham B3 3BY