Our office is closed on Monday 27th May, open for business on 28th May as normal.
If you place order on Friday 24th May AFTER 5pm cut off time and on Monday 27th May, your orders will be dispatched from on Tuesday 28th May / Wednesday 29th May.
Q: How much do you charge for shipping and handling?
A:Shipping fees will be calculated based on the destination. UK delivery charge costs £9.90. EU and other worldwide destinations costs £19.95.
Q: How long will it take until I get my order?
A:UK orders will be delivered next day. EU orders will take 2 - 4 days and other worldwide destinations will take between 2 - 10 days.
Q: What happens if I am not home to sign for my order?
A:The delivery person will leave a slip or card at your delivery address and you can pick your order up from the local post depot or post office that is servicing your area.
Q: What payment methods are accepted?
A:We accept payments by Visa, Mastercard and American Express. We also accept payment by wire transfer to our bank.
Q: How secure is ordering from the Internet?
A:Fraud is defined by some of but not limited to the following scenarios: Non-payment of shipped orders Using a third party credit card without cardholder’s consent, writing bad checks, cancelling cheques for shipped orders, providing false contact information, requesting charge-back or reversal of credit card charges for orders that have been duly referred by us and shipped.
Q: How do you ship? What carrier is used?
A:We ship daily Mondays - Fridays. Orders received on weekends will be shipped the following business day. We use all the leading forwarding services depending on where you are. All orders are sent using a fully tracked service and you will be sent a tracking number so you can track your goods all the way from dispatch to arrival.
Q: Do I need to be a doctor to buy your products?
A:Our products must be used by medical professionals who have received specialist brand training.