Q: How much do you charge for shipping and handling?
A:Shipping fees will be calculated based on the destination. UK delivery charge costs £9.90. EU and other worldwide destinations costs £19.95.
Q: How long will it take until I get my order?
A:UK orders will be delivered next day. EU orders will take 2 - 4 days and other worldwide destinations will take between 2 - 10 days.
Q: What happens if I am not home to sign for my order?
A:The delivery person will leave a slip or card at your delivery address and you can pick your order up from the local post depot or post office that is servicing your area.
Q: What payment methods are accepted?
A:We accept payments by Visa, Mastercard and American Express. We also accept payment by wire transfer to our bank.
Q: How secure is ordering from the Internet?
A:Fraud is defined by some of but not limited to the following scenarios: Non-payment of shipped orders Using a third party credit card without cardholder’s consent, writing bad checks, cancelling cheques for shipped orders, providing false contact information, requesting charge-back or reversal of credit card charges for orders that have been duly referred by us and shipped.
Q: How do you ship? What carrier is used?
A:We ship daily Mondays - Fridays. Orders received on weekends will be shipped the following business day. We use all the leading forwarding services depending on where you are. All orders are sent using a fully tracked service and you will be sent a tracking number so you can track your goods all the way from dispatch to arrival.
Q: Do I need to be a doctor to buy your products?
A:Our products must be used by medical professionals who have received specialist brand training.