Customer Service & Marketing Coordinator
Birmingham, United Kingdom
Responsibilities
● Act as a primary point of contact for customers via phone, email, and online chat, delivering a professional and helpful service at all times
● Drive online sales by engaging with customers, understanding their needs, and offering tailored product recommendations
● Enhance our online presence through targeted social media and digital marketing activities that increase brand awareness and conversion rates
● Manage and update product listings on platforms including Magento, ensuring accurate descriptions and high-quality imagery
● Process orders efficiently, liaising with customers throughout to provide updates and resolve queries
● Monitor customer feedback and identify opportunities to improve processes, customer loyalty, and the overall service experience
● Collaborate with internal teams to align customer service, marketing, and sales initiatives for maximum impact
The Ideal Candidate
● Holds a degree in Marketing, Business, or a related field (training provided for graduates; a business diploma is advantageous)
● Has a solid understanding of Microsoft Office and is confident in learning new software quickly
● Brings knowledge of e-commerce operations, including order processing, fulfilment workflows, and online merchandising
● Possesses excellent written and verbal communication skills, with a strong customer service mindset
● Is familiar with major social media platforms (Instagram, Facebook, TikTok) and understands their role in business marketing
● Demonstrates strong organisational skills and the ability to prioritise effectively in a fast-paced environment
● Is self-motivated, target-driven, and committed to exceeding sales goals
● Has knowledge of Magento (advantageous but not essential)
The annual base salary range for this role is £28,000 – £32,000, depending on background and experience. Applicants must have the legal right to work in the United Kingdom at the time of application. This position operates within a formal office environment, where professional dress is required at all times. To maintain focus and productivity, personal mobile phone use is limited to the lunch break, and snacking is not permitted during working hours.
JOIN OUR TEAM
Inclusive Hiring
We believe talent comes in many forms. At Reliable Medicare, our recruitment process focuses on skills, passion, and potential — not background. Every candidate is given equal opportunity to showcase their abilities and become part of our growing team.
Diversity & Equality
Our strength lies in our differences. We celebrate diversity and champion equality across every level of our business. From decision-making to daily operations, we ensure every voice is heard and respected, fostering a workplace where everyone can thrive.
Customer Service & Marketing Coordinator
Reliable Medicare Ltd has a turnover of approximately £20 Million per year in the UK and is a widely respected, leading retail and wholesale supplier of aesthetic products in the UK and around the globe with branches in London, France, and the Netherlands – the heart of the company in Birmingham. Our rapid growth and success come from a focus on delivering the latest products to our clients at the most competitive price, and our enviable track record continues to be based on the cornerstones of quality, reliability, and honesty.
Job Overview
You will be responsible for managing customer calls and online chat, with you as their key contact. The role will involve taking inbound calls and emails from business customers including various other tasks around the office. You will be proficient in quick learning and be career-driven. The ideal candidate will have a strong background in E-commerce and Digital Marketing, with a proven track record of driving sales and increasing conversion rates. This is an exciting opportunity to join our fast growing business and team!
Key Tasks
- Driving online sales over the phone
- Increase our online presence through social media/marketing and optimise the website visitor experience
- Order processing including customer liaison by phone, email, and face-to-face
- Updating product listings on various platforms including Magento (images etc.)
- Identifying ways to improve processes in order to improve sales, brand loyalty, and customer service experience
Skills, Knowledge and Experience
- Good understanding of Microsoft Office
- Knowledge of Magento is a plus but not essential
- Understanding of the day-to-day processes of an E-commerce business (e.g., order processing, fulfillment workflows)
- Excellent written and verbal communication skills
- Strong customer service skills and ability to handle customer inquiries effectively
- Familiarity with social media platforms (e.g., Instagram, Facebook, TikTok) and their use in a business or marketing context
- Quick learner
- Self-motivated with the ability to exceed sales targets
- Highly organised and results-oriented
IF YOU ARE A UNIVERSITY GRADUATE
Training is offered for university graduates (a business diploma would be advantageous)
Must have a Degree in Marketing, Business, or a related field.
What We Offer
Starting salary: £28,000.00 - £32,000.00/year, depending on background & experience
Incentive: Definite bonus scheme and salary review every 6 months ( June and December)
Uniform Allowance: £800 per year for formal office attire.
Job Details
Working Hours: 40 hours per week, Monday to Friday (8:30 – 5:30), 1-hour lunch break.
Holidays: 20 days a year plus bank holidays.
Dress Code: Formal office attire required.
Phone Policy: Personal phones must not be used during working hours, only during lunchtime (no snacking during working hours).